Frequently Asked Questions
Right now, we exclusively sell here on our website. But, if you sign up (add email sign up link) for email updates, you’ll be the first to know when we expand.
Check out our shop page which has a full ingredient glossary. If you have any questions that our website can’t answer, contact us. We’d be happy to give you more information.
We love hearing from you! Whether you're stuck on our website, curious about products and ingredients, or just looking for an update on your order—we're here to help. Contact us through our contact page or send an email to info@getgrainular.com.
Product
Before using the gel, ensure the hair is wet, clean / freshly washed, and product-free. This gel-to-foam is best used without a leave-in, but if old habits die hard, we recommend pairing it with a lighter leave-in that doesn’t contain heavy butters or oils like shea butter or coconut oil so that the hydrating ingredients like Aloe Vera can actually penetrate!
Apply a generous amount of gel to soaking wet hair, combing the product through the hair (use a brush like the Unbrush or a Denman brush) to evenly distribute product from root to tip.
For max definition wash-n-go’s, use your fingers to shingle / finger-rake the product through small sections of your hair to & ensure curls are clumped and defined appropriately
For twists or braids, ensure the product is evenly distributed and has fully dried before attempting a twist-out or braid-out
Dry your hair with a hooded dryer or hand-held blow dryer with a diffuser attachment and ensure your hair is fully dry from root to tip before fluffing.
Yes, but instead of applying it generously, begin with a small amount of product and add more as needed to maintain more volume in your finished look.
If you notice any irritation, please immediately stop use of the product and wash it out. We always recommend thoroughly reviewing the Ingredient Glossary and patch-testing the product on a small area before applying to your scalp.
Grainular is vegan and cruelty-free. We only test on consenting adults - no animals involved!
Yes. While we did not test our product on pregnant women, our product does not contain any high concentrations of active ingredients that are advised to avoid during pregnancy and our founder has worn Grainular throughout her entire pregnancy! However, we recommend consulting with your doctor before introducing any new products or ingredients into your routine while pregnant or breastfeeding. Check out our Ingredients Glossary for a full list of everything we use in our formula, and let us know if you have any further questions.
Our bottle is 50% PCR (Post-Consumer Recycled) plastic. We don’t have a brand-specific recycling program, but we recommend checking with local recycling programs to confirm what's recyclable in your area.
Our product is manufactured and our bottles are filled in the USA. We use a combination of American and foreign-sourced ingredients, and our bottle is manufactured in China.
Of course! We have to use preservatives in order to prevent bacteria and other microorganisms from growing, especially since we have a water-based formula.
Orders, Shipping, & Returns
We aim to ship all orders within 7 business days of receiving the orders. Please contact us if you haven’t received any order updates within 7 business days!
Please contact us through our Contact page (include your order number) and we will work to resolve that issue if the package hasn’t yet left our distribution center.
We do not offer returns or refunds at this time, however, if there was a problem with the product upon shipment, please contact us through our Contact page and we will work to resolve those issues!
Please contact us through our Contact page (include your order number) and we will work to resolve those issues!
As of now, we only offer shipping in the USA, but stay connected via subscribing to our email list for expansion updates!